jvsPrivacy Policy
This page describes what we collect when you use jvs and how we keep that data protected. Digital payment adoption across Indonesia has grown significantly — DANA, e-wallet, mobile banking, and bank transfers now serve millions of users. We at jvs handle your personal information with the same care, treating your privacy as a core responsibility.
Our jvs privacy policy covers the data we collect (account details, payment information, betting history), how we use it (account verification, payment processing, fraud prevention), who we share it with (payment processors, compliance authorities), and your rights (access, correction, deletion). We don't sell your data to marketers or third-party advertisers. We keep your information secure using industry-standard encryption and access controls.
If you have questions about how we handle your data on jvs, our support team is available in English and local language. You can request access to your data, ask us to correct inaccuracies, or request deletion of your account and associated information.
What Data We Collect on jvs
When you open an account on jvs, we collect information necessary for account verification, payment processing, and compliance with anti-money-laundering regulations. This includes your full name, date of birth, email address, phone number, and residential address. We ask for this information once during account setup and verify it against government-issued ID (KTP, passport, or regional ID).
We also collect payment information when you deposit or withdraw. If you use DANA, e-wallet, mobile banking, local payment, online payment, or e-wallet, we receive confirmation of your transaction from the payment provider. If you use bank transfer (mobile banking, local payment, online payment, e-wallet), we collect your bank account details and verify them through a small test deposit. We do not store your full bank account number or card details — we store only a reference token that allows us to process future transactions securely.
When you use jvs, we collect activity data: which markets you view (Liga 1, Piala Indonesia, Piala AFF, Champions League), which games you play (live-dealer tables, slots like Aviator or Sweet Bonanza), your betting history, and your account balance. We use this data to settle bets, calculate payouts, and detect fraudulent activity. We also collect technical data: your IP address, browser type, device type, and access timestamps. This helps us troubleshoot technical issues and prevent unauthorised access.
Data we collect on jvs
- Personal information: name, date of birth, email, phone, address
- Identity verification: government ID, proof of address
- Payment information: payment method, transaction history, bank reference
- Activity data: betting history, game play, account balance
- Technical data: IP address, browser type, device type, access logs
How We Use Your Data on jvs
We use your personal information to verify your identity, process your deposits and withdrawals, and comply with anti-money-laundering and know-your-customer (KYC) regulations. We are required by law to collect and verify this information before allowing you to deposit or withdraw funds.
We use your payment information to process transactions securely. When you deposit via mobile banking or local payment, we receive a confirmation from the payment provider and credit your jvs account. When you withdraw, we send funds to the payment method you registered. We do not use your payment information for any other purpose.
We use your activity data to settle bets, calculate payouts, and detect fraud. If you place a bet on a Liga 1 match, we record your bet, the odds you accepted, and the match result. When the match concludes, we settle your bet and credit or debit your account accordingly. We also use activity data to identify suspicious patterns — for example, if your account suddenly shows activity from a different country or device, we may ask you to re-verify your identity.
We use technical data to maintain platform security and troubleshoot issues. If you experience a connection problem during a live-dealer game, we review your access logs to understand what happened. If we detect multiple failed login attempts from different IP addresses, we may temporarily lock your account to prevent unauthorised access.
Our jvs Data Protection Practices
We keep your data protected using industry-standard encryption and access controls. All data transmitted between your device and our jvs servers is encrypted using TLS (Transport Layer Security). Data stored on our servers is encrypted at rest. Only authorised jvs staff can access your personal information, and they access it only when necessary to process your requests or investigate issues.
Our servers may be located outside your jurisdiction. By using jvs, you consent to your data being processed and stored outside Indonesia if necessary for platform operations. We maintain the same data protection standards regardless of server location.
Third Parties and Data Sharing on jvs
We share your data with third parties only when necessary for platform operations or when required by law. Payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and banks mobile banking, local payment, online payment, e-wallet) receive your payment information to process deposits and withdrawals. These processors have their own privacy policies and data protection practices — we recommend reviewing them.
We may share your data with compliance authorities if required by law. For example, if we detect suspicious activity that suggests money laundering, we may report it to relevant authorities. We do not share your data with marketers, advertisers, or other third parties for commercial purposes.
We at jvs treat your privacy as a core responsibility. Your data is encrypted, access-controlled, and shared only when necessary.
Your Rights Regarding Your Data on jvs
You have the right to access your data, request corrections, and request deletion. To exercise these rights, contact our support team. We respond to data access requests within 30 days. We respond to data correction requests within 7 days. We respond to data deletion requests within 30 days, though we may retain some data if required by law (for example, transaction records for tax or compliance purposes).
You have the right to object to certain uses of your data. For example, if we use your data for fraud detection and you believe we've made an error, you can request that we review our decision. We investigate all objections and respond within 14 days.
Cookies and Tracking on jvs
We use cookies to maintain your session on jvs. When you log in, we set a session cookie that allows you to navigate the platform without re-entering your credentials. This cookie expires when you log out or after a period of inactivity. We do not use cookies to track your behaviour across other websites.
We may use analytics tools to understand how users interact with jvs — for example, which pages are most visited, which games are most popular, or where users experience technical issues. These tools do not identify you personally; they provide aggregate statistics only.
Contact Us About Your Data on jvs
If you have questions about our privacy practices, want to access your data, or want to request deletion of your account, contact our support team. We're available via live chat (if available), email, or phone. We respond in English and local language. For data-related requests, email our support address listed in your account settings — include "Data Request" in the subject line so we prioritise your inquiry.